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Cancellations & Refunds

Last updated on Aug 12th 2023

Welcome to RiRo Sports. We are dedicated to providing you with high-quality sports goods and ensuring your satisfaction with your shopping experience. Please read our Cancellation and Refund Policy carefully to understand the terms and conditions regarding cancellations, returns, and refunds.

1. Order Cancellation:
1.1. Before Shipment: You can cancel your order without incurring any cancellation charges if the cancellation request is made before the order has been shipped. Please contact our customer support team to initiate the cancellation process.
1.2. After Shipment: If your order has already been shipped, you may still request cancellation, but it might be subject to shipping fees and other applicable charges. The exact cancellation charges will depend on the shipping status and destination of your order.

2. Return Policy:
2.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 48 working hours from the delivery date. We will arrange for a return and replacement of the item at no additional cost to you.
2.2. Incorrect Items: In the event that you receive an incorrect item, please notify us within 48 working hours of receiving the order. We will facilitate the return and provide you with the correct item or issue a refund, as per your preference.

3. Refund Process:
3.1. Refund Eligibility: Refunds will be issued based on the original payment method used for the order. To be eligible for a refund, returned items must meet the conditions specified in our Return Policy.
3.2. Refund Timeline: Once we receive the returned item and it is inspected and approved, we will initiate the refund process. Please allow 7-10 days for the refund to be processed and reflected in your account. Refund processing times may vary based on your payment method and financial institution.
3.3. Non-Refundable Items: Some items, such as personalized or customized products, may not be eligible for refunds unless they are damaged, defective, or incorrect.

4. Contact Us:
If you have any questions, concerns, or require assistance regarding our Cancellation and Refund Policy, please feel free to contact our customer support team through the contact information provided on our website.

5. Policy Changes:
We reserve the right to modify, amend, or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By shopping with us, you agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy. Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience for all our customers.

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